When is the best time to complete form 8105-B for suspicious transactions?

Completing form 8105-B for suspicious transactions after the customer leaves the window is the best practice because it allows the salesperson to gather all necessary details about the transaction without raising suspicion during the interaction. If a form is filled out while the customer is present, it could alert them to the concerns being noted and potentially affect their behavior or the transaction itself.

Waiting until after the customer has left provides the associate with the opportunity to reflect on the interaction, ensuring that all relevant information is captured accurately and thoroughly without the pressure of the customer's presence. This practice also minimizes the risk of the transaction being disrupted or the customer feeling uncomfortable or defensive if they sense that their actions are being monitored.

This approach ensures that the sales and services associate can complete the report with the necessary focus and consideration, documenting any unusual behavior or transactions that warranted suspicion in a calm and detailed manner.