What service allows customers to request that their package be returned before delivery?

The service that allows customers to request that their package be returned before it is delivered is referred to as "Intercept." This service is designed to give customers control over the delivery process by allowing them to change the delivery direction or return a package that has not yet reached its final destination. By utilizing this service, customers can prevent the package from being delivered and have it rerouted or returned to the sender, catering to situations where they might no longer want or need the shipment.

In contrast, "Return to Sender" typically applies when a package has already been delivered but needs to be sent back, often due to incorrect addressing or the recipient refusing delivery. "Package Hold" allows for packages to be held at a specific location, usually a postal facility or retail location, for pickup, but does not involve returning the package to the sender. "Cancelled Delivery" suggests an arrangement where a scheduled delivery is called off; however, it does not necessarily imply a return of the package before delivery. Therefore, "Intercept" is the most accurate choice for returning a package prior to delivery.