What is the main purpose of tracking services in USPS?

Tracking services in USPS primarily serve the purpose of providing customers with delivery updates. This feature allows customers to monitor the status and location of their mail and packages at various points during the delivery process. By offering real-time updates, USPS enhances transparency and keeps customers informed about when they can expect their items to arrive, which is particularly important for time-sensitive deliveries.

The elements of tracking services not only reassure customers about the whereabouts of their mail but also help them plan accordingly. While guaranteeing delivery might seem important, tracking is about providing ongoing visibility rather than an absolute guarantee. Similarly, while security is essential in mail handling, tracking specifically focuses on keeping customers updated about their items. Lastly, reducing postage costs is not a primary aim of tracking; rather, it focuses on providing customer service and improving the customer experience during the mailing process.