What is one of the primary responsibilities of an SSDA?

Supporting back office distribution functions is a primary responsibility of a Sales and Services Associate (SSA). This role is essential to the efficiency and effectiveness of postal operations. An SSA helps ensure that the processes related to the sorting, handling, and distribution of mail are carried out smoothly, which is crucial for maintaining timely and accurate delivery services. This responsibility often involves working with various systems and processes that facilitate the movement of mail and packages, ensuring that the operational aspects of the service run efficiently.

While other roles might involve aspects like customer service or community relations, the focus of an SSA is more on the operational side and assisting in the groundwork that allows the postal service to function effectively behind the scenes.